ARCHIVES(Journal of Harmonized Research in Management)


Title: DETERMINING CAUSES OF CONFLICTS IN SECONDARY SCHOOLS AND THEIR INFLUENCE ON STUDENTS’ ACADEMIC ACHIEVEMENT IN KISUMU CITY, KENYA
Author: Okoth, Elizabeth, A. and Dr. Yambo, Onyango J. M.
Keyword: Kenya, Causes, Conflict, Secondary, Schools, Impediments.
Page No: 135-142
Abstract: Conflict management strategies are fundamental to peaceful coexistence in any organization. Conflicts are inevitable, and can spring from miscommunication, unmet expectations, and feelings that one's contributions has not been acknowledged: in fact conflicts seldom have a simple cause. The objective of this article was to determine the causes of conflicts in secondary schools and their influence on students’ academic achievement in Kisumu city, Kenya. Guided by the contingency theory of management, the study was conducted through cross sectional survey research design. Data was collected by the researcher from 382 students and 265 teachers in secondary schools in Kisumu city, using questionnaires and interview techniques. Data was analyzed using percentages, means and standard deviations, and reported in tables and figures. The findings were that the main cause of conflict was personality differences 191 (51.57%) as reported by the respondents. The study recommends that the Ministry of Education and the TSC conduct regular management training seminars to educate teachers on the verity of conflict management strategies and their strengths and weaknesses as well as where and when they can be used. Keywords: Kenya, Causes, Conflict, Secondary, Schools, Impediments. Download PDF


Title: ORGANISATIONAL CULTURE AND EMPLOYEE COMMITMENT IN PUBLIC ORGANISATIONS: A CASE OF UGANDA HUMAN RIGHTS COMMISSION
Author: Paul Kayiira, Dr Teopista Nalule Kyamanywa, Jacob Siminyu, Sr Gorreti Namutebi, Irene Musumba
Keyword: Culture, mission, Customer-oriented, Psycho-social psycho-social
Page No: 143-168
Abstract: - This paper is an extract from a bitter study that sought to examine the influence of organizational culture on employee commitment in Uganda Human Rights Commission. The study specifically explored the effect of team work, open communication and power structures on employee commitment. A total of 102 respondents, including 8 managers and 94 employees, participated in the study. The study employed both quantitative and qualitative methods. Primary data was obtained using a structured questionnaire and a structured interview guide. Data was analyzed using descriptive and inferential as well as qualitative methods. The findings reveal that; Team work, open communication and power structures are significant constructs that influence employee commitment and subsequently lead to goals and mission achievement of UHRC. These three aspects strengthened employee commitment to their assignments and organizational goals. This has subsequently increased organizational effectiveness. The organization has been able to complete a number of human rights cases most of which have been against central government. Hence organizational culture is significant in determining the level of employee commitment in public organizations. The researcher recommends; there is need to have more formal guideline for organizational culture of public institutions in Uganda. The culture of team work, open communication and flexible power structures should be promoted in public organizations in Uganda so as to increase their effectiveness. Guidelines on working as teams should be made by line ministries in central government for all organizations under their oversight. Therefore, organizational culture can be used to improve the low employee commitment in public organizations in Uganda. Key words: Culture, mission, Customer-oriented, Psycho-social psycho-social Download PDF


Title: A STUDY ON HRD PRACTICES OVER ORGANISATION COMMITMENT IN INDIAN TELECOM INDUSTRY
Author: Dr.P.USHA*, Prof.Sardar Gugloth
Keyword: HRD Practices, Participative Management, Telecom, Organisation Commitment, Training and Development.
Page No: 169-175
Abstract: - The present study has been undertaken to examine the perception of employees regarding the HRD practices that exist in Indian telecom sector and to analyze the impact of HRD practices over the Orga nisation commitment. The hypotheses were formulated to test the relationships between the independent Variables and the dependent variable. Questionnaires reliability was computed through the Cronbach's Alpha. The sample of the study consisted of 150 employees of Private Sector Telecom Company. Analysis of data was performed by SPSS software with t- test and regression analysis. The results of the study reveal a positive impact of HRD mechanism over Employee Commitment. Keywords: HRD Practices, Participative Management, Telecom, Organisation Commitment, Training and Development. Download PDF


Title: ENQUIRY MANAGEMENT– TATA MOTORS LTD
Author: Sanchi Grover, Rahul Singal
Keyword: Enquiry Management, Sales Planning, Sales Process, Sales Strategies, Sales Operation.
Page No: 176-180
Abstract: - Sales in Tata Motors has been observed as 46,701 vehicle sales including M&HCV, LCV, Utility Vehicles & Cars for Mar’16 where Tata Motors Global Sales Rise contribute 11% in the same month. The com pany’s leading performance since years is highlighted by the great efforts of the Tata Team in Sales Department. The Sales Process followed & the Sales Strategies made & implemented frame the path to such figures of success &high rate of brand preference. Sale of the product is generally brought out though the financing schemes like loan purchase, etc. Thus, the confirmed sale shall be responsible to encounter the process till the mentioned stage. For the Sales Person (Sales Executive/ Sales Officer) of Tata Motors Ltd, thus it is crucial to infer for whether the prospective customer would be buying the Tata Product or the competitors’ product. Enquiry Management under Sales Process of Tata Motors Ltd is the operation being implemented by the department members or the sales staff that holds root importance for Sales Planning. Keywords: Enquiry Management, Sales Planning, Sales Process, Sales Strategies, Sales Operation. Download PDF


Title: APPROACH TOWARDS VEHICLES - MAHINDRA & MAHINDRA LTD
Author: Sanchi Grover, Rahul Singal
Keyword: Utility Vehicles, Mahindra Vehicles, Mahindra Automotive, Personal Vehicle, Commercial Vehicles, Bolero, Scorpio, XUV500, Thar, TUV300, KUV100, Mahindra Tractors.
Page No: 181-184
Abstract: - Mahindra & Mahindra Ltd as a brand, commonly named as Mahindra, has been existing in the markets since more than last 70 years. With its wide range of products, the company is known as one of the l eading Indian Automobile MNC and largest manufacturers of Tractors in the world. Remarkable success is being observed in Mahindra’s performance as a result of promotion in its Utility Vehicles. Utility Vehicles market leaders, Mahindra focuses on public growth through solutions that enhance mobility, enlighten rural prosperity, enhance urban lifestyles and increase business efficiency. Keywords: Utility Vehicles, Mahindra Vehicles, Mahindra Automotive, Personal Vehicle, Commercial Vehicles, Bolero, Scorpio, XUV500, Thar, TUV300, KUV100, Mahindra Tractors. Download PDF


Title: BAN OF CORPORAL PUNISHMENT AND ITS EFFECTS ON PUPILS’ DISCIPLINE IN PUBLIC PRIMARY SCHOOLS IN MANGA DIVISION NYAMIRA COUNTY, KENYA
Author: Josephine O. Ombori, Dr. Nyakan, Peter. O., Dr. Yambo, John M. O.
Keyword: Ban, Corporal, Punishment, Pupils’, Discipline Public Schools, Kenya
Page No: 185-196
Abstract: - In keeping with the international trends of recognizing the rights of the child, and since Kenya is a signatory to the United Nations Charter on Human Rights; and, having been criticized by the Wor ld for allowing the use of corporal punishment in schools, the same was banned in the Kenyan schools about 14 years ago. However despite this ban, newspapers, media and limited research show that corporal punishment is still occurring in schools. The government has made efforts to curb the continuing use of corporal punishment. This research was guided by the following objective: to determine the effects of ban of corporal punishment on discipline of pupils in public primary schools in Manga Division. The research adopted descriptive survey design. It targeted primary school head teachers, deputy head teachers, guidance and counseling teachers, teachers two Zonal Quality Assurance and Standards Officers in public primary schools. To select schools, stratified random sampling will be used. The main respondents were stratified on the basis of their zones. The study sample comprised of 20 head teachers, 20 deputy head teachers, 20 guidance and counseling teachers, 54 teachers and 432 pupils making a total of 548 respondents. To collect the required data, the researcher used Questionnaires and interview schedules for data collection. The researcher further ensured that these instruments were tested for reliability by using test re- test methods and validity by using suggestions from supervisors before setting out to collect data. The researcher then sought permission from the National Council for Science, Technology & Invocations strain before starting the process of data collection. Data was organized, presented, analyzed and interpreted using descriptive statistical and inferential techniques using the Statistical packages of social sciences (SPSS) version 18. Presentation of data was done by use of tables, pie charts and bar graphs, mean and percentages. The study found that large number 3.24(sd.1.39) skips classes due to corporal punishment.The study recommended that there should be enough sensitization by government when introducing measures to stop a critically ingrained tradition, like the thorny corporal punishment, in centres of learning as ‘old habits die hard’. Key Words: Ban, Corporal, Punishment, Pupils’, Discipline Public Schools, Kenya Download PDF


Title: ROLE OF INFRASTRUCTURE IN PROMOTING ECONOMIC GROWTH IN INDIA
Author: Dr Tarkeshwar Pandey
Keyword: Infrastructure, Growth and Development, Infrastructural Investments, social development.
Page No: 197-203
Abstract: - Infrastructure sector is a key driver for the Indian economy. The sector is highly responsible for propelling India’s overall development and enjoys intense focus from Government for initiating pol icies that would ensure time-bound creation of world class infrastructure in the country. Infrastructure sector includes transport, telecommunications, energy, water, health, housing, and educational facilities have become part and parcel of human existence. It is difficult to imagine a modern world without these facilities. These are vital to the household life as well as to the economic activity. Infrastructure plays a crucial role in promoting economic growth and thereby contributes to the reduction of economic disparity, poverty and deprivations in a country. Greater access of the poor to education and health services, water and sanitation, road network and electricity is needed to bring equitable development and social empowerment. It is an important pre-condition for sustainable economic and social development. Infrastructural investments in transport (roads, railways, ports and civil aviation), power, irrigation, watersheds, hydroelectric works, scientific research and training, markets and warehousing, communications and informatics, education, health and family welfare play a strategic but indirect role in the development process, but makes a significant contribution towards growth by increasing the factor productivity of land, labour and capital in the production process, especially safe drinking water and sanitation, basic educational facilities strongly influence to the quality of life of the people. Finally it concludes infrastructure helps in improving economic growth and development. Keywords: Infrastructure, Growth and Development, Infrastructural Investments, social development. Download PDF


Title: ANALYZING AFTER SALES SERVICES IN HOUSE APPLIANCES PRODUCTS AND MEASURING CUSTOMERS SATISFACTION: A SURVEY IN BUSHEHR, IRAN.
Author: Dr. Majid Esmaeilpour
Keyword: Customer services, after sales service, satisfaction of after sales services, house appliances.
Page No: 204-215
Abstract: - As for the house appliances are of the most important and durable goods used by the families, so one of the important factors in forming the purchaser’s decision at the time of purchase of durable goods and also their satisfaction after the purchase is after sales services. This study is looking to see how is the status of the sales of energy appliance in Bushehr (Iran) and to what extent consumers are satisfied with these services. The method of this research in terms of aim is application and in terms of data collection is a descriptive survey. Community of the demographic data is heads of households. The population sample of 391 was simply randomly selected. Instruments for data collection are questionnaire. Questionnaire validity was confirmed through simulate and reliability of it was confirmed through the method of Cronbatch's alpha. Methods of data analysis are the mean test methods and Friedman test. The results show that citizens of Bushehr are unhappy with the companies, dealers and shops giving after sale services for house appliances and the level of dissatisfaction among dealers and repair shops for house appliances of Iran are more than foreign products. Keywords: Customer services, after sales service, satisfaction of after sales services, house appliances. Download PDF


Title: AN EMPIRICAL EXAMINATION OF CRUDE OIL, GOVERNMENT EXPENDITURE AND ECONOMIC GROWTH OF NIGERIA FROM 1981 TO 2014
Author: Abula, Matthew and Ben, Daddy Mordecai
Keyword: Economic growth, crude oil revenue, crude oil export, government expenditure, real GDP, Vector Autoregression.
Page No: 216-236
Abstract: - This study empirically examined the relationship between crude oil, government expenditure and economic growth of Nigeria for the period 1981 to 2014 using annual time series data on such variables as oil revenue, oil export, government expenditure and real GDP. The study employed the Vector Autoregression method. The findings of the multivariate VAR model revealed that there exists a significant long-run relationship between oil revenue, oil export, government expenditure and economic growth of Nigeria, judging from the high R2 of the real GDP, oil revenue, oil export and government expenditure regressions of 0.998386, 0.949942, 0.968170 and 0.980322 respectively, and their respective F value (1778.155, 54.55815, 87.44791 and 143.2310). The variance decomposition analysis revealed that oil revenue and oil export exerts more pressure on government spending than it does to economic growth. Meanwhile, government expenditure has a highly significant influence on economic growth. The findings of the impulse response function in support of the variance decomposition analysis revealed that oil revenue, oil export and government spending have direct effects on economic growth of Nigeria. Also, economic growth, oil revenue and oil export significantly influences government spending in the country. The study therefore recommended that macroeconomic policies aimed at enhancing output in the oil sub-sector should be embarked upon by the government. In doing so, revenue would improve and more funds would be available for spending and hence, increase economic growth. Keywords: Economic growth, crude oil revenue, crude oil export, government expenditure, real GDP, Vector Autoregression. Download PDF


Title: CHILD MORTALITY RATES IN ASIA
Author: Jayadevan CM
Keyword: Child mortality,
Page No: 237-251
Abstract: - 5.9 million Children under the age of 5 died in 2015. More than half of these early child deaths are due to conditions that could be prevented or treated with access to simple, affordable intervent ions. Leading causes of death in under-5 children are preterm birth complications, pneumonia, birth asphyxia, diarrhoea and malaria. About 45% of all child deaths are linked to malnutrition.The main purpose of this paper is to analyze the variation in averageunder-5 child mortality rates among the countries of Asia on the basis of available statistical data for the period 1995-2013 and shed some light for under-5 child mortality rate management. Using the linear discriminant function analysis technique, the study has shown that significant discriminating factors responsible for the variation in child mortality rate are GDP per capita, access to the improved water and sanitation, number of physicians, and number of nurses and midwifery persons. Multinomial logistic regression shows the variables like immunization rate, general government health expenditure , number of physicians per 10,000 population, number of hospital beds per 10,000 population, access to improved water and sanitation are significant negatively for categories 2 and 3 indicating that increasing the value of these predictors is associated with decreased odds of achieving lower under-5 child mortality. Download PDF


Title: DIFFERENTIAL BEHAVIOR IN PUBLIC SERVICES: A CASE STUDY IN DRIVING LICENSE SERVICE
Author: Hasniati
Keyword: Street-level Bureaucrats, Differential Behavior, Public Service Behavior
Page No: 252-257
Abstract: - The quality of public services is determined by the behavior between frontline buraucrats or street-level bureaucrats (SLB) and the behavior of citizens (CTz). This article aims to describe: (1) th e forms of behavior that emerge in the interaction between SLB with Ctz, and (2) who are dominat actors in the interaction between SLB with CTz in the driving license service. By using a qualitative approach, namely observation and in-depth interviews, it was found eighth forms of behavior from the interaction between negotiation styles of SLB with negotiation styles CTz. The behavior of the result of the interaction is then given the name differential behavior. Generally, the forms of differential behavior resulted in maladministration in the public services. Keyword: Street-level Bureaucrats, Differential Behavior, Public Service Behavior Download PDF


Title: THE EFFECT OF HEALTH AND BEAUTY PERCEPTION ON INTENTIONS TOWARD MEDICAL TOURISM IN KOREA AND JAPAN
Author: Changmi Lee
Keyword: Medical Tourism, Health Perception, Beauty Perception, Health Belief Model
Page No: 258-264
Abstract: - Medical tourism is one of the fastest-growing businesses in Asia. Korean and Japanese governments are promoting medical tourism. Health and beauty perception is one of most important factor for und erstanding medical tourism. The purpose of this research is to analyze the effect of health and beauty perception on intentions toward medical tourism in Korea and Japanese. This study also intends to compare influence of health and beauty perception on medical tourism intentions between Korea and Japan. For this study, health and beauty perception was explained by the concept of “Health Belief”. With regard to medical tour, results of analysis indicates two factors of ‘Thermal springs benefit’ and ‘Susceptibility’ respectably shows a positive significant influence in both Korea and Japanese. Especially in Korea, ‘Barrier’ has also a positive significant impact on intentions toward medical tour. With regard to beauty tour, the result has revealed ‘Korean medicine benefit’ and ‘Thermal springs benefit’ have a significant effect in both Korea and Japan. Only in Korea, ‘Anxiety’ has a positive significant impact on intentions toward beauty tour. Keyword: Medical Tourism, Health Perception, Beauty Perception, Health Belief Model Download PDF