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Title: STAYING AFLOAT IN CHANGING TIMES THROUGH INNOVATION IN HUMAN CAPITAL MANAGEMENT
Author: Savita Shastri
Keyword: Human Capital Management, Innovation, Human Resources, People Management, Knowledge Workers, Competitive Advantage
Page No: 36-45
Abstract: The business world is currently in the Fourth Industrial Revolution phase which is characterized by Disruptive Technologies and Trends such as Internet of Things (IoT), Virtual Reality, Robotics and A rtificial Intelligence (AI). All these are changing the way we work and live our lives. This technological change is all pervasive and it is imperative for every organization to learn, adapt and apply it for better results. Digitization and Automation have become the norm and Innovation in every sphere of work is the need of the hour. Innovation is the ability of the organization to create, develop, manage and maintain knowledge. As individuals are the creators and applicators of knowledge, managing knowledge workers is of prime importance. Human Resources and Human Capital Management plays an important role as ‘Drivers of Innovation’. The shift from Human Resource Management to Human Capital Management is seen as an alignment of individual aspiration and goals with organization’s vision and goals. This paper aims at exploring and assessing the innovative concepts adopted by organizations for effective Human Capital Management. Innovations in HCM have been viewed as having positive impact on employee engagement and productivity. The paper presents a model showcasing the impact of innovative concepts in all aspects of people management and as a tool for sustained Competitive Advantage. Download PDF


Title: CUSTOMERS’ SATISFACTION IN PUBLIC AND PRIVATE SECTOR BANKS IN INDIA
Author: Rakhi Gupta, Dr.Gajraj Singh Ahirwar
Keyword: Customers’ satisfaction, Banking services, Private & public banks, Expectations & perceptions, SERVQUAL.
Page No: 46-52
Abstract: Banking is to be considered as unadulterated budgetary assistance industry and liable for the banking improvement of an economy up to extraordinary degree. Satisfaction of customers is the crucial for holding existing customers and pulling in imminent customers to augment the degree of operational exercises in any worry. In India, Private and Public banks are rendering money related services. The Policies and Strategies of Private and Public banks are diverse that drives variety in the customers' satisfaction level. This paper attempts to quantify satisfaction level of customers of Public and Private Banks and calculates liable for variety customers' satisfaction among Private and Public banks in India. The target of the research is to get the satisfaction level, varieties in satisfaction level and reasons liable for varieties in satisfaction level or disappointment out in the public and private banks. This exploration depends on essential information’s acquired from customers of Public and Private parts banks in India. Generally speaking, Customers of Private and Public segment banks are satisfied with the exception of some effects and social elements of the banks representatives because of the approaches, methodologies for physical assets and wastefulness of the workers. In this way, there are have to consider physical assets and social components of the workers to upgrade the degree of satisfaction in Public banks.Download PDF


Title: PUBLIC ADMINISTRATIVE MANAGEMENT.GOVERNMENT. MILITARY SCIENCE SOCIAL AND PEDAGOGICAL CONDITIONS OF FORMATION OF PROFESSIONAL COMPETENCES OF FUTURE PUBLIC SERVANTS
Author: Danilova L. V.
Keyword: Social and pedagogical conditions, educational motivation, professional competence, public servant, Ukraine.
Page No: 53-57
DOI: 10.30876/JOHR.6.3.2020.53-57
Abstract: The formation problem of professional competences of student's youth - future public servants is relevantat the present stage. In modern public service of Ukraine there is a requirement on creation co mplex understanding of content of professional competences and creation of social and pedagogical conditions for their realization. The question of professional competence of public servants, its connection with professionalism are lit in the works of the following domestic scientists: S.M. Seryogin, N.T. Goncharuk, N.A. Lipovska, A.K. Markova, I.V. Shpektorenko and also foreign scientists: And. to oil, Mr. Reynolds, M. Meskon, A. Menegetti. Changes in the modern world happen promptly, according to us, it is necessary to pay bigger attention to improvement of quality of formation of some factors of readiness of student's youth for future profession - public service. Taking into account requirements of the social environment, rapid innovative changes in IT - technologies, standard legal and organizational providing, all these and other components promote formation of competences of public servants. The article purpose is the theoretical fundamentation of social and pedagogical conditions of professional competences formation of future public servants in Ukraine. In article analysed specifics of formation of professional competences of public servants, the main components of this process (social and pedagogical conditions, educational motivation) are defined. Scientific novelty. It is carried out comparisons of teaching and educational courses before studying socially - pedagogical conditions in the Institution of higher education in a digitalized society. It is emphasized that the practical value of the received results is introduced within the newest educated social and pedagogical conditions of formation of professional competences of student's youth in conditions digitalization, exactly, to improvement of contents, forms and methods of the educational professional programs designed a component, holding trainings, seminars, educational actions with student's youth. Conclusions. It is specified that in the long term further researches is planned to continue consideration social and educational innovative a component concerning improvement of teaching and educational process of future public servants, defenders of prominent Ukraine. Download PDF